NHS Urged To Say Sorry When Things Go Wrong

March 2010

NHS NEWS

Country of origin: UK

Click for Full Details: www.nrls.npsa.nhs.uk

The National Patient Safety Agency (NPSA) has published strengthened guidelines for NHS organizations in England and Wales on Being Open - a set of principles that healthcare staff should use when communicating with patients, their families and carers following harm.

The new framework is a best practice guide for all healthcare staff, including boards, clinicians and Patient Advice and Liaison Services (PALS).

Click for Full Details: www.nrls.npsa.nhs.uk

Resources

Online Infection Control Site By UCLH June 2010 An online directory of infectious diseases by University College London Hospital (UCLH) and the Whittington and North...

Online Collaboration Tool For NHS Staff May 2010 Staff across the NHS with an interest in how IT is enabling change will benefit from the introduction of eSpace, a new...

Online Infection Control Manual Northern Ireland November 2009 The Regional Infection Prevention and Control Manual.

Critical care strategy: managing the H1N1 flu pandemic October 2009 A strategy has been published setting out the Department of Health approach to managing critical care during the swine flu...

Pandemic Flu: Planning & Responding To Primary Care Capacity Challenges September 2009 New guidance has been published for PCTs on how to deliver primary care services whilst potentially short staffed and how...

Commissioning Website Gets Additional Features September 2009 A website set up earlier this year to support the Practice Based Commissioning (PBC) Connection - a network of networks...

Report on the National Patient Choice Survey September 2009 A report has been published giving the final results of around 93,000 responses to the seventeenth national patient choice...

Commissioning Information Source Launched by the King?s Fund August 2009 An online information service designed to support the ongoing development of world class commissioning in the NHS has been...

GMC Launches Complaints Website for Patients August 2009 The GMC has launched an online information centre, Patients? help, to let patients know who to contact when they have a...

A guide to finance in the NHS for hospital doctors August 2009 The Academy of Medical Royal Colleges (AOMRC) and the Audit Commission have jointly published a short, practical manual to...