Cancer patients increasingly positive about their care

April 2017

Cancer

Country of origin: UK

Cancer patients are increasingly positive about their care with 89% rating it as excellent or very good, a national survey shows. This comes as the NHS is treating more patients for cancer than ever before.

The national cancer patient experience survey 2014, published recently, asked over 110,000 cancer patients across the country for their views on their care with 64 per cent responding.

The results show improvements in over half of the questions asked compared with the first survey in 2010, with patients reporting positively on areas including feeling they were given enough information, being offered a range of treatment options and being treated with respect and dignity.

The report however suggests clear areas for improvement with many patients feeling that GPs and nurses at their general practice could do more during their cancer treatment and many feeling they weren’t given enough care from health and social services post discharge.

Key findings include:

• 89% of patients rated their care as excellent or very good (compared to 88% in 2013 and 2012. No data for 2010).
• 86% of patients said they were given a choice of different types of treatment (compared to 85% in 2013 and 83% in 2010).
• 89% of patients said they were given the name of a Clinical Nurse Specialist (compared to 88% in 2013 and 84% in 2010).
• 91% of patients said the Clinical Nurse Specialist listened carefully to them and that when they asked important questions they got understandable answers all/most of the time (the same ratings as in 2010, 2012 and 2013).
• 95% of patients said they always had enough privacy when being examined or treated (compared to 94% in 2013 and 2012 and 93% in 2010).
• 84% of patients said they were always treated with respect and dignity by staff (compared to 83% in 2013 and 2012 and 82% in 2010).
• 59% of patients say they were given enough care and help from health and social services post discharge (compared with 60% in 2013, 61% in 2012 and 60% in 2010).
• 66% of patients say that GPs and nurses at their general practice did everything they could to support them during their cancer treatment (compared with 68% in 2013, 67% in 2012 and 69% in 2010).
• 63% of patients said the different hospital and community staff worked well together to give the patient the best possible care (compared with 64% in 2013, 62% in 2012 and 61% in 2010).
• 67% of patients say their family or someone close to them had the opportunity to talk to a doctor if they wanted to (compared with 66% in 2013, 65% in 2012 and 66% in 2010).

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